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Special Services

Versant Power recognizes our responsibility to provide special services to customers with special needs. As a result, we offer the following programs:

TTY, Voice Carry-Over (VCO) or Hearing Carry-Over (HCO)

Versant Power utilizes Maine Relay services which is a statewide service that connects telephone users with individuals who are deaf, hard of hearing, late-deafened or have a speech disability.  This service is for you to use specialized equipment to communicate with a specially trained Relay Operator (RO).  Please ask the RO to contact Versant Power at (207) 973-2000 or 1-855-363-7211 to be in contact with one of our Customer Service Representatives who will assist you.

Maine Relay services are available 24 hours a day, every day, 365 days a year, just like we are.

To learn more about these services, please go to www.maine.gov/trs/relay-services

Dial 711 for immediate assistance or try one of the following numbers:

  • Voice: 800-457-1220
  • TTY: 800-437-1220
  • Voice Carry-Over (VCO): 866-479-7565
  • Hearing Carry-Over (HCO): 800-437-1220
  • Speech-to-Speech (STS): 888-890-9256
  • Video-Assisted STS (VA-STS): 888-890-9256
  • Spanish-to-Spanish: 888-890-9255
  • Spanish-to-English: 888-890-9255
  • International: 605-224-1837
  • Relay Conference Captioning (RCC): MaineRCC.com

Please Note: 711 is not an emergency number and should not be confused with 911. However, if you use a TTY and cannot obtain emergency services on 911, you may call 711 and tell the relay operator you have an emergency situation. The operator will then relay your emergency to the appropriate authorities.

Radio Watch
Because Versant Power vehicles are radio-equipped, our employees will report emergencies and suspicious events to the appropriate authorities.

To learn more about any of these special services or about emergency planning preparation, call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District


Versant Power provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

            The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
            The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

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