Versant Power is installing new metering equipment for all residential, small and medium commercial customers. New meters will: Ensure customers can access timely, detailed information about their electricity usage. Help Versant Power identify outages and power issues more quickly. Allow us to connect or disconnect your meter remotely. We are replacing your meter because our current metering systems are reaching the end of their useful life. You will not incur any surcharges for this new meter. Customers will receive a notification letter about 30 days before we begin meter replacement work in your area. You will also receive a phone call about 7 days before your new meter is installed. Here’s what you can expect: You don’t need to be home for us to do this work as long as we have safe and clear access to the meter. Please remove any physical barriers that prevent a meter exchange. A technician will knock on your door before starting any work. Meter installers will have Aclara and/or Versant Power logos on their uniforms, badges and trucks. In most cases, the exchange will take less than 10 minutes. You will experience a brief power interruption, in most cases about a minute. If you have any critical equipment that requires constant power, please double-check to make sure that your back-up power supply is working properly. We apologize for any inconvenience. We will leave a doorhanger indicating if we were able to successfully replace your meter. Have more questions? Check out our Q&A below. And as always, please get in touch with our Customer Contact Center at (207) 973-2000 or [email protected] if you have other questions or concerns. We’re proud to serve you and we appreciate your cooperation as we work to provide the best possible service now and in the future. What makes my new meter advanced, and how is it different than the one I have today?How will the new advanced meter collect and transmit data?When will the new advanced meters be installed?Who will install the new meters?Will the new advanced meter affect my service?Will I have to be present during installation?What if I don’t want this new advanced meter?What are the fees to opt out?If you’re only going to read my meter every other month, why do I incur a monthly charge?Why is there a one-time installation fee and a recurring fee?What if I don’t give you access to change out my meter?What other impacts are there of opting out of an advanced meter?If I change my mind and decide to opt in to receiving an advanced meter later, will I need to pay any installation fees?If I am an opt out customer and I move to a new premise, will I need to pay the one-time installation fee again for another opt out meter?Is my new advanced meter data secure?Do the new advanced meters emit radio frequency? What makes my new meter advanced, and how is it different than the one I have today?Your new advanced meter, also referred to as a smart meter, will send data to us through a secure radio frequency network. Most customers in the Bangor Hydro District have an earlier form of advanced metering infrastructure. Customers in the Maine Public District have older automated meter reading technology, which sends us electricity usage data over power lines, only has one-way communication capability, and doesn’t allow you to receive timely, detailed information about your electricity usage. How will the new advanced meter collect and transmit data?Your new advanced meter has components that will monitor and store electricity usage data and other monitored events. The electricity usage data and monitored events are sent to us through a secure radio frequency network. When will the new advanced meters be installed?Installation began in 2022. Who will install the new meters?Versant Power and Aclara Technologies, our authorized contractor, will be installing the new meters. Will the new advanced meter affect my service?No. Your new advanced meter will have no impact on your service or your account number. You will experience a brief interruption in service when your meter is installed.On your first bill statement after your meter exchange, you may see separate charges for electricity use measured by your old meter and your new meter. Will I have to be present during installation?You do not need to be present during installation. A doorhanger noting that the installation is complete or was unable to be completed will be left on your door. What if I don’t want this new advanced meter?If you prefer not to receive a new advanced meter that communicates directly with us: You have the option to opt out. However, please be aware that we will still replace your existing meter with a non-communicating meter, which will require us to travel to your location to manually read your meter. If you opt out, you will incur a one-time installation fee and a recurring monthly meter reading fee in addition to regular monthly charges. You will receive a notification letter about 30 days before we begin meter replacement work in your area. If you prefer to opt out, you may do so at that time. Here’s how: Call us to request to opt out. We will send you an opt-out form or direct you to fill out the form available online. You can use this link to fill out the online opt out form after you’ve called into Versant Power and requested to opt out. You will receive an application in the mail. Return your completed form by mail or online within 11 business days. To keep opt-out costs as low as possible, the Maine Public Utilities Commission requires us to read your meter every other month and estimate your electricity use during months when we don’t read your meter. We won’t be able to remotely detect if you are experiencing a power outage or any other problem, so if your power goes out, you must call us or report it online. What are the fees to opt out?If you opt out: You will incur a one-time installation fee of $23.82 and a recurring monthly fee of $11.45 for us to send someone to read your meter. If you participate in our Low Income Assistance Program, you will receive a 50% discount on your one-time fee and your monthly fee. Your one-time fee will be $11.91 and your monthly fee will be $5.73. You will also be responsible for a charge of $23.82 if your service is terminated or reconnected, in addition to regular establishment, connection and/or disconnection fees. If you’re only going to read my meter every other month, why do I incur a monthly charge?The monthly fee reflects the cost of visiting your home to read your meter every other month. The Maine Public Utilities Commission requires us to read your meter every other month only to keep opt-out costs as low as possible. Why is there a one-time installation fee and a recurring fee?We developed a strategic process to install new advanced meters for residential and small commercial meters across both operating regions. Non-communicating meters are not part of that process and require separate coordination. To accommodate those who choose to opt out, we must charge a one-time installation fee. Since opt-out meters can’t communicate directly with us, we must travel to your location to do manual meter reads. Due to this manual intervention, we must charge a recurring meter reading fee, which was approved by the Maine Public Utilities Commission. What if I don’t give you access to change out my meter?If you refuse the new meter on the day of your installation, the technician will provide you with information about the opt-out process. If you request to opt out, you must give us access to your meter so we can install the new non-communicating meter. What other impacts are there of opting out of an advanced meter?You will not receive real-time, detailed information about your electricity use, and we will not be able to remotely detect if you are experiencing a power outage or any other problem. If your power goes out, you will need to call us or report it online. If I change my mind and decide to opt in to receiving an advanced meter later, will I need to pay any installation fees?No. If you choose to opt in and receive an advanced meter in the future, we will make the change at no charge to you. If I am an opt out customer and I move to a new premise, will I need to pay the one-time installation fee again for another opt out meter?Yes. If you chose to opt out at your new location, you will need to pay the one-time installation fee for the non-communicating meter again. You will also continue to incur a recurring fee for us to travel to your location and manually read your meter. Is my new advanced meter data secure?Your new advanced meter is proven technology and is safe and secure. The data is encrypted and transmitted to Versant Power over a secure network. Do the new advanced meters emit radio frequency?Our new advanced meters use very low-level radio-frequency (RF) signals, the same form of wireless technology used by cellphones, WiFi networks, and televisions. The advanced meters emit lower level of radio frequency strength compared with other common household devices (see graphic below). New advanced meters emit safe RF levels in accordance with Federal Communications Commission (FCC) guidelines. Please Identify Your Service Area Click on your district on the map, or select a zip code or town from the lists. Select Your District on the Map Below or By Zip Code Select your zip code 04401 04402 04408 04410 04411 04412 04414 04415 04416 04417 04418 04419 04422 04423 04426 04427 04428 04429 04430 04435 04444 04448 04449 04450 04453 04455 04456 04457 04459 04460 04461 04462 04463 04468 04469 04471 04472 04473 04474 04475 04476 04479 04481 04489 04493 04495 04496 04497 04605 04606 04607 04609 04611 04612 04613 04614 04615 04616 04617 04622 04623 04624 04625 04626 04627 04628 04629 04630 04631 04634 04635 04640 04642 04643 04644 04646 04648 04649 04650 04652 04653 04654 04655 04656 04658 04660 04662 04664 04666 04667 04669 04672 04673 04674 04675 04676 04677 04679 04680 04681 04683 04684 04685 04691 04693 04730 04732 04733 04734 04735 04736 04737 04738 04739 04740 04741 04742 04743 04744 04745 04746 04747 04750 04751 04756 04757 04758 04760 04761 04762 04763 04764 04765 04766 04768 04769 04772 04773 04774 04775 04776 04777 04779 04780 04781 04783 04785 04786 04787 04928 04930 04932 04939 or By Town Select Your Town Addison Allagash Alton Amherst Argyle Twp Ashland Ashville Atkinson Aurora Bangor Bar Harbor Barnard Twp Bass Harbor Beals Bear Island Beddington Beech Hill Benedicta Bernard Birch Harbor Blaine Blue Hill Blue Hill Falls Bowerbank Bradford Bradley Brewer Bridgewater Brooklin Brooksville Brownville Brownville Jct Bucks Harbor Bucksport Burlington Cardville Caribou Carmel Castle Hill Caswell Centerville Chapman Charleston Cherryfield Chester Clayton Lake Clifton Columbia Columbia Falls Connor Corea Corinna Corinth Costigan Cranberry Island Crouseville Crystal Cutler Cyr Plantation Deblois Dedham Deer Isle Dennysville Derby Dexter Dixmont Dover-Foxcroft Dyer Brook Eagle Lake East Blue Hill East Machias East Millinocket Eastbrook Easton Eastport Ebeemee Twp Eddington Edinburg Edmunds Twp Ellsworth Enfield Estcourt Station Exeter Fort Fairfield Fort Kent Fort Kent Mills Franklin Frenchboro Frenchville Garfield Garland Glenburn Gouldsboro Grand Isle Great Pond Green Lake Greenbush Greenfield Twp Guerette Hall Quarry Hamlin Hammond Hampden Hancock Harborside Harrington Hermon Hersey Holden Houlton Howland Hudson Hulls Cove Indian Island Island Falls Islesford Jacksonville Jonesboro Jonesport Kenduskeag Lagrange Lakeview Plt Lamoine Larrabee Lee Levant Lille Limestone Lincoln Lincoln Ctr Little Deer Isle Littleton Loring Afb Lowell Lubec Lucerne Ludlow Machias Machiasport Madawaska Manset Mapleton Mariaville Marion Twp Mars Hill Marshfield Masardis Mattamiscontis Twp Mattawamkeag Maxfield Medford Medway Merrill Milbridge Milford Millinocket Milo Molunkus Twp Monticello Moro Plantation Mt Desert Nashville Naskeag New Canada New Limerick New Sweden Newburgh Northeast Harbor Northfield Oakfield Olamon Old Town Orient Orland Orneville Twp Orono Orrington Osborn Otis Otter Creek Oxbow Passadumkeag Passamaquoddy Res Patten Pembroke Penobscot Perham Perry Plaisted Pleasant Point Portage Presque Isle Pretty Marsh Prospect Harbor Quimby Roque Bluffs Saint David Saint Francis Saint John Salsbury Cove Sargentville Seal Cove Seal Harbor Seawall Sebec Seboeis Plt Sedgwick Sheridan Sherman Silver Ridge Sinclair Smyrna Mills Soldier Pond Somes Sound Somesville Sorrento South Blue Hill Southwest Harbor Squa Pan T11, R4,7,B St Agatha Stacyville Starboard Steuben Stillwater Stockholm Stonington Sullivan Sunset Sunshine Surry Sutton Island Swan's Island Town Hill Tremont Trenton Trescott Twp Upper Frenchville Van Buren Veazie Wader Wallagrass Waltham Washburn West Tremont Westfield Westmanland Whiting Whitneyville Williamsburg Twp Winn Winter Harbor Winterport Winterville Woodville Wytopitlock Versant Power provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District. The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County. The Maine Public District serves Aroostook County and a small piece of Penobscot County. Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts, switch back and forth at any time by selecting the district selector button. If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)
Versant Power provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District. The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County. The Maine Public District serves Aroostook County and a small piece of Penobscot County. Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts, switch back and forth at any time by selecting the district selector button. If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)