A New Bill Design is here!This new design was created with customer involvement and feedback at every step - hearing from you what is important and creating a design based on those details. This new design is:Easy to read - with more color, updated graphics, and design elements to guide youMade for you - giving more explanation specific to your bill and any programs you are enrolled inSimple to understand - easily breaking down how your bill is calculated, what your costs mean, and key takeawaysBelow, you can find the new design and answers to common questions. The New Design Click on the Information icons in the sample bill to learn more about the new design. Find examples for specialized bills, like Net Energy Billing or Budget Billing on the right side panel.As a reminder, please include all 16 digits of your account number and the check digit when making a payment. Page 1 | Page 2 | Page 3 Frequently Asked Questions Page 1 Find key account data, including your account number, right at the top of the bill. Your account number is used for payments, reporting outages, or services related to your electricity bill. X You can use the billing summary to find previous payments made, your new charges or credits accumulated on your account this month and the total amount due. X Compare your monthly electricity consumption over prior months to understand your usage. Want even more data? Register for a free Online Services account at /my-account/ to view graphs of your usage hourly, across a week, month, or year. X See at a glance how your usage has changed compared to last year. Find more detail in the table, with the average daily comparisons helping you understand how your monthly electricity usage and associated costs have changed. X Find helpful messages about any previous or upcoming changes to your bill, tips for decreasing energy usage or other updates from Versant. X Detach this section and include your check if you are paying by mail. On the stub, you can also find additional ways to pay your bill and a summary of your account number, total amount due and due date on the stub. X Page 2 Your New Charges are grouped into charges for Electricity Delivery, which is provided by Versant as an electricity delivery company, and Electricity Supply, which is provided by an Electricity Supplier. Delivery charges include Transmission, which is the high-voltage system that transports bulk power, and Distribution, which is local system of poles, wires and substations that delivers power from the transmission system to your home or business. You can find more information on the various delivery charges in the Billing Terminology at the bottom of this page of the bill.You can understand how each charge is calculated, using the electricity usage in kWh, the price per kWh and the resulting total cost for each charge. You can also find your district and rate plan at the top of this section. X Customers have choices of who supplies the electricity Versant Power delivers to your home or business. For efficiency and your convenience, Versant Power provides billing services for your electricity supplier. Payments are forwarded to the supplier on your behalf.Standard Offer Service is the default electricity supply that is managed and administered by the Maine Public Utilities Commission. Customers who do not choose a Competitive Electricity Provider receive Standard Offer Service.A Competitive Electricity Provider is the other option for electricity supply. If you choose to buy your power from a Competitive Electricity Provider (CEP), the price of your electricity is determined by your contract with your chosen provider. The Maine Office of the Public Advocate provides guidance on factors to consider when choosing an electricity supplier.This section of the bill shows the charges for your electricity supply organized just like your Versant Delivery charges, showing your usage and the corresponding cost per charge. X Find information here about your electricity meter, including the service period, the start and end readings and total kWh consumption. X Any messages from your Energy Supplier, whether you are on Standard Offer or if you have a different Electricity Supplier, are shown here. Additional information on Energy Supply is also displayed, including that Versant Power does not supply energy, but provides billing & payment services on behalf of your Electricity Supplier. X Have a question about the terms used on your bill? Use the back of the stub as a helpful definition center for key terminology. X Page 3 Learn about Electricity Supply, where to go for more detail, and which suppliers are currently providing the Standard Offer electricity. X For any questions about you bill or account, you can find the contact information for Versant here. For ease of use, your account number is printed above the Versant contact information. You can use the Consumer Assistance section for information about the Maine Public Utilities Commission’s Consumer Assistance & Safety Division and how to reach out. X Additional VariationsNet Energy BillingBudget Billing Payment ArrangementsDemandMultiple MetersFrequently Asked Questions Why has the bill design been changed?The design changed in 2021 for me. Why is it changing again?What is new on this bill?Do I need to do anything differently because of the new bill design?When is the new design being released?Where can I find more details about the rates used in the calculations on the bill?I have another question not listed here. Why has the bill design been changed?We heard from customers that the old bill design was not very user friendly. We wanted to create an updated design that is easy to read and clear to understand, for all customers. We held interviews, focus groups, and surveys with customers to create this new design. The design changed in 2021 for me. Why is it changing again?In 2021, customers in northern Maine, who are a part of our Maine Public District operating region, were brought onto the same systems that are used for our Bangor Hydro District operating region. As a part of that change, northern Maine customers began receiving the same bill design that Bangor Hydro customers have been receiving for years - leaving one design for all of our customers. This newest bill design is a replacement of that previous design. What is new on this bill?This new bill has an updated look and contains more information about your usage, but there is no change to your charges, how they are calculated or what you owe.The new design changes how information on the bill is presented and organized, making the most important information easier to find and understand. We’ve grouped charges by category, added simple breakdowns for how they are calculated and included explanations of their meaning. We’ve also added color and other design elements to highlight the most important detail and for easier comparisons to previous months, like if your usage has increased or decreased.The new design also includes components specialized for specific programs. For instance, those on Net Energy Billing, including subscribers to Community Solar, can see their historic credits and overall credit balance, how many new credits were earned, and how they are applied to their bill. For those on Budget Billing, the bill will break out your Budget Billing Monthly Payment and how that amount was calculated. And those with multiple meters can view their historic costs for the past year as well as their historic energy usage per meter. Do I need to do anything differently because of the new bill design?Not at all. Later this year, you will receive your normally monthly bill with this new design. The new bill design does not impact how you receive your bill, how your charges are calculated, or how you make your payments. You can continue to pay through the same methods as with the previous design. When is the new design being released?The new design is launching in November and December 2022. You should expect to start receiving your bill with the new design soon. Where can I find more details about the rates used in the calculations on the bill?All of the information about rate plans and how charges are calculated are included in the Rate Schedules for each rate plan. They can be found at https://www.versantpower.com/residential/rates/rates-schedules/ or for commercial https://www.versantpower.com/business/rates/rates-schedules/ I have another question not listed here.Please reach out to our Contact Center at (207) 973-2000 or Toll Free US & Canada at 1-855-363-7211. We are happy to address any questions you have about your bill or the new design. Please Identify Your Service Area Click on your district on the map, or select a zip code or town from the lists. Select Your District on the Map Below or By Zip Code Select your zip code 04401 04402 04408 04410 04411 04412 04414 04415 04416 04417 04418 04419 04422 04423 04426 04427 04428 04429 04430 04435 04444 04448 04449 04450 04453 04455 04456 04457 04459 04460 04461 04462 04463 04468 04469 04471 04472 04473 04474 04475 04476 04479 04481 04489 04493 04495 04496 04497 04605 04606 04607 04609 04611 04612 04613 04614 04615 04616 04617 04622 04623 04624 04625 04626 04627 04628 04629 04630 04631 04634 04635 04640 04642 04643 04644 04646 04648 04649 04650 04652 04653 04654 04655 04656 04658 04660 04662 04664 04666 04667 04669 04672 04673 04674 04675 04676 04677 04679 04680 04681 04683 04684 04685 04691 04693 04730 04732 04733 04734 04735 04736 04737 04738 04739 04740 04741 04742 04743 04744 04745 04746 04747 04750 04751 04756 04757 04758 04760 04761 04762 04763 04764 04765 04766 04768 04769 04772 04773 04774 04775 04776 04777 04779 04780 04781 04783 04785 04786 04787 04928 04930 04932 04939 or By Town Select Your Town Addison Allagash Alton Amherst Argyle Twp Ashland Ashville Atkinson Aurora Bangor Bar Harbor Barnard Twp Bass Harbor Beals Bear Island Beddington Beech Hill Benedicta Bernard Birch Harbor Blaine Blue Hill Blue Hill Falls Bowerbank Bradford Bradley Brewer Bridgewater Brooklin Brooksville Brownville Brownville Jct Bucks Harbor Bucksport Burlington Cardville Caribou Carmel Castle Hill Caswell Centerville Chapman Charleston Cherryfield Chester Clayton Lake Clifton Columbia Columbia Falls Connor Corea Corinna Corinth Costigan Cranberry Island Crouseville Crystal Cutler Cyr Plantation Deblois Dedham Deer Isle Dennysville Derby Dexter Dixmont Dover-Foxcroft Dyer Brook Eagle Lake East Blue Hill East Machias East Millinocket Eastbrook Easton Eastport Ebeemee Twp Eddington Edinburg Edmunds Twp Ellsworth Enfield Estcourt Station Exeter Fort Fairfield Fort Kent Fort Kent Mills Franklin Frenchboro Frenchville Garfield Garland Glenburn Gouldsboro Grand Isle Great Pond Green Lake Greenbush Greenfield Twp Guerette Hall Quarry Hamlin Hammond Hampden Hancock Harborside Harrington Hermon Hersey Holden Houlton Howland Hudson Hulls Cove Indian Island Island Falls Islesford Jacksonville Jonesboro Jonesport Kenduskeag Lagrange Lakeview Plt Lamoine Larrabee Lee Levant Lille Limestone Lincoln Lincoln Ctr Little Deer Isle Littleton Loring Afb Lowell Lubec Lucerne Ludlow Machias Machiasport Madawaska Manset Mapleton Mariaville Marion Twp Mars Hill Marshfield Masardis Mattamiscontis Twp Mattawamkeag Maxfield Medford Medway Merrill Milbridge Milford Millinocket Milo Molunkus Twp Monticello Moro Plantation Mt Desert Nashville Naskeag New Canada New Limerick New Sweden Newburgh Northeast Harbor Northfield Oakfield Olamon Old Town Orient Orland Orneville Twp Orono Orrington Osborn Otis Otter Creek Oxbow Passadumkeag Passamaquoddy Res Patten Pembroke Penobscot Perham Perry Plaisted Pleasant Point Portage Presque Isle Pretty Marsh Prospect Harbor Quimby Roque Bluffs Saint David Saint Francis Saint John Salsbury Cove Sargentville Seal Cove Seal Harbor Seawall Sebec Seboeis Plt Sedgwick Sheridan Sherman Silver Ridge Sinclair Smyrna Mills Soldier Pond Somes Sound Somesville Sorrento South Blue Hill Southwest Harbor Squa Pan T11, R4,7,B St Agatha Stacyville Starboard Steuben Stillwater Stockholm Stonington Sullivan Sunset Sunshine Surry Sutton Island Swan's Island Town Hill Tremont Trenton Trescott Twp Upper Frenchville Van Buren Veazie Wader Wallagrass Waltham Washburn West Tremont Westfield Westmanland Whiting Whitneyville Williamsburg Twp Winn Winter Harbor Winterport Winterville Woodville Wytopitlock Versant Power provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District. The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County. The Maine Public District serves Aroostook County and a small piece of Penobscot County. Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts, switch back and forth at any time by selecting the district selector button. If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)
Versant Power provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District. The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County. The Maine Public District serves Aroostook County and a small piece of Penobscot County. Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts, switch back and forth at any time by selecting the district selector button. If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)